Return Policy

Return Policy – Aley

Our return policy offers a 60-day money-back guarantee, allowing you to return your purchase within 60 days for a full refund if you're not completely satisfied. This gives you a risk-free shopping experience and the confidence to choose the perfect watch.

Since each watch is made to order, we accept returns only under specific conditions.

Return Window

You have 7 days from receiving your item to submit a return request.

Return Conditions

For a return to be approved, the item must:

  • Be in the same condition as when received
  • Be unused and in original packaging
  • Have valid proof of purchase

Returns are accepted only if the item is defective or incorrectly shipped. We do not accept returns due to change of mind, except under our 30-day money-back guarantee, which applies if the product does not meet your expectations.

How to Start a Return

To initiate a return, contact us at: aley.shop@outlook.com

Please include:

  • Order number
  • Clear photos of the product
  • A description of the issue

If your return is approved, you will receive instructions for the next steps.

Important: Returns sent without prior approval will not be accepted.

Return shipping costs are the customer's responsibility, unless the item is defective or incorrectly shipped.

Damage and Defects

Please inspect your item upon receipt and contact us within 7 days if:

  • The item is defective
  • The item is damaged
  • You received the wrong product

We will review your case and offer a replacement or refund if approved.

Exceptions (Non-Returnable Items)

The following items cannot be returned:

  • Custom or made-to-order products (unless defective)
  • Final sale items
  • Gift cards

We also do not accept returns for items damaged due to:

  • Misuse
  • Drops or impacts
  • Negligent handling

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order.

Right of Withdrawal (EU – 14 Days)

For orders shipped within the EU, you have the right to withdraw from your purchase within 14 days without providing a reason.

Requirements:

  • The item must be unused and in original condition
  • Return shipping costs are the customer's responsibility
  • Custom-made items may be exempt (unless defective)

Refunds

We will notify you when your return is received and inspected.

If approved:

  • Refunds are issued to your original payment method
  • Processing typically takes 5–10 business days

If more than 15 business days have passed since your return was approved, contact us at aley.shop@outlook.com.