Terms and Conditions
Innledning
Dette kjøpet er regulert av de nedenstående standard salgsbetingelser for forbrukerkjøp av varer over Internett. Forbrukerkjøp over internett reguleres hovedsakelig av avtaleloven, forbrukerkjøpsloven, markedsføringsloven, angrerettloven og ehandelsloven, og disse lovene gir forbrukeren ufravikelige rettigheter. Lovene er tilgjengelig på www.lovdata.no. Vilkårene i denne avtalen skal ikke forstås som noen begrensning i de lovbestemte rettighetene, men oppstiller partenes viktigste rettigheter og plikter for handelen.
Salgsbetingelsene er utarbeidet og anbefalt av Forbrukertilsynet. For en bedre forståelse av disse salgsbetingelsene, se Forbrukertilsynets veileder her.
1. Avtalen
Avtalen består av disse salgsbetingelsene, opplysninger gitt i bestillingsløsningen og eventuelt særskilt avtalte vilkår. Ved eventuell motstrid mellom opplysningene, går det som særskilt er avtalt mellom partene foran, så fremt det ikke strider mot ufravikelig lovgivning.
Avtalen vil i tillegg bli utfylt av relevante lovbestemmelser som regulerer kjøp av varer mellom næringsdrivende og forbrukere.
2. Partene
Selger er Aley, Johan Bojers Veg 4, marius@thogers.com, tlf: 90667332, org nummer: 834919192, og betegnes i det følgende som selger/selgeren.
Kjøper er den forbrukeren som foretar bestillingen, og betegnes i det følgende som kjøper/kjøperen.
3. Pris
Den oppgitte prisen for varen og tjenester er den totale prisen kjøper skal betale. Denne prisen inkluderer alle avgifter og tilleggskostnader. Ytterligere kostnader som selger før kjøpet ikke har informert om, skal kjøper ikke bære.
4. Avtaleinngåelse
Avtalen er bindende for begge parter når kjøperen har sendt sin bestilling til selgeren.
Avtalen er likevel ikke bindende hvis det har forekommet skrive- eller tastefeil i tilbudet fra selgeren i bestillingsløsningen i nettbutikken eller i kjøperens bestilling, og den annen part innså eller burde ha innsett at det forelå en slik feil.
5. Betalingen
Selgeren kan kreve betaling for varen fra det tidspunkt den blir sendt fra selgeren til kjøperen.
Dersom kjøperen bruker kredittkort eller debetkort ved betaling, kan selgeren reservere kjøpesummen på kortet ved bestilling. Kortet blir belastet samme dag som varen sendes.
Ved betaling med faktura, blir fakturaen til kjøperen utstedt ved forsendelse av varen. Betalingsfristen fremgår av fakturaen og er på minimum 14 dager fra mottak.
Kjøpere under 18 år kan ikke betale med etterfølgende faktura.
6. Levering
Levering er skjedd når kjøperen, eller hans representant, har overtatt tingen.
Hvis ikke leveringstidspunkt fremgår av bestillingsløsningen, skal selgeren levere varen til kjøper uten unødig opphold og senest 30 dager etter bestillingen fra kunden. Varen skal leveres hos kjøperen med mindre annet er særskilt avtalt mellom partene.
7. Risikoen for varen
Risikoen for varen går over på kjøper når han, eller kjøpers representant, har fått varene levert i tråd med punkt 6.
8. Angrerett
Med mindre avtalen er unntatt fra angrerett, kan kjøperen angre kjøpet av varen i henhold til angrerettloven.
Kjøperen må gi selger melding om bruk av angreretten innen 14 dager fra fristen begynner å løpe. I fristen inkluderes alle kalenderdager. Dersom fristen ender på en lørdag, helligdag eller høytidsdag forlenges fristen til nærmeste virkedag.
Angrefristen anses overholdt dersom melding er sendt før utløpet av fristen. Kjøper har bevisbyrden for at angreretten er blitt gjort gjeldende, og meldingen bør derfor skje skriftlig (angrerettskjema, e-post eller brev).
Angrefristen begynner å løpe:
- Ved kjøp av enkeltstående varer vil angrefristen løpe fra dagen etter varen(e) er mottatt.
- Selges et abonnement, eller innebærer avtalen regelmessig levering av identiske varer, løper fristen fra dagen etter første forsendelse er mottatt.
- Består kjøpet av flere leveranser, vil angrefristen løpe fra dagen etter siste leveranse er mottatt.
Angrefristen utvides til 12 måneder etter utløpet av den opprinnelige fristen dersom selger ikke før avtaleinngåelsen opplyser om at det foreligger angrerett og standardisert angreskjema. Tilsvarende gjelder ved manglende opplysning om vilkår, tidsfrister og fremgangsmåte for å benytte angreretten. Sørger den næringsdrivende for å gi opplysningene i løpet av disse 12 månedene, utløper angrefristen likevel 14 dager etter den dagen kjøperen mottok opplysningene.
Ved bruk av angreretten må varen leveres tilbake til selgeren uten unødig opphold og senest 14 dager fra melding om bruk av angreretten er gitt. Kjøper dekker de direkte kostnadene ved å returnere varen, med mindre annet er avtalt eller selger har unnlatt å opplyse om at kjøper skal dekke returkostnadene. Selgeren kan ikke fastsette gebyr for kjøperens bruk av angreretten.
Kjøper kan prøve eller teste varen på en forsvarlig måte for å fastslå varens art, egenskaper og funksjon, uten at angreretten faller bort. Dersom prøving eller test av varen går utover hva som er forsvarlig og nødvendig, kan kjøperen bli ansvarlig for eventuell redusert verdi på varen.
Selgeren er forpliktet til å tilbakebetale kjøpesummen til kjøperen uten unødig opphold, og senest 14 dager fra selgeren fikk melding om kjøperens beslutning om å benytte angreretten. Selger har rett til å holde tilbake betalingen til han/hun har mottatt varene fra kjøperen, eller til kjøper har lagt frem dokumentasjon for at varene er sendt tilbake.
9. Forsinkelse og manglende levering - kjøpernes rettigheter og frist for å melde krav
Dersom selgeren ikke leverer varen eller leverer den for sent i henhold til avtalen mellom partene, og dette ikke skyldes kjøperen eller forhold på kjøperens side, kan kjøperen i henhold til reglene i forbrukerkjøpslovens kapittel 5 etter omstendighetene holde kjøpesummen tilbake, kreve oppfyllelse, heve avtalen og/eller kreve erstatning fra selgeren.
Ved krav om misligholdsbeføyelser bør meldingen av bevishensyn være skriftlig (for eksempel e-post).
Oppfyllelse
Kjøper kan fastholde kjøpet og kreve oppfyllelse fra selger. Kjøper kan imidlertid ikke kreve oppfyllelse dersom det foreligger en hindring som selgeren ikke kan overvinne, eller dersom oppfyllelse vil medføre en så stor ulempe eller kostnad for selger at det står i vesentlig misforhold til kjøperens interesse i at selgeren oppfyller. Skulle vanskene falle bort innen rimelig tid, kan kjøper likevel kreve oppfyllelse.
Kjøperen taper sin rett til å kreve oppfyllelse om han eller hun venter urimelig lenge med å fremme kravet.
Heving
Dersom selgeren ikke leverer varen på leveringstidspunktet, skal kjøperen oppfordre selger til å levere innen en rimelig tilleggsfrist for oppfyllelse. Dersom selger ikke leverer varen innen tilleggsfristen, kan kjøperen heve kjøpet.
Kjøper kan imidlertid heve kjøpet umiddelbart hvis selger nekter å levere varen. Tilsvarende gjelder dersom levering til avtalt tid var avgjørende for inngåelsen av avtalen, eller dersom kjøperen har underrettet selger om at leveringstidspunktet er avgjørende.
Leveres tingen etter tilleggsfristen forbrukeren har satt eller etter leveringstidspunktet som var avgjørende for inngåelsen av avtalen, må krav om heving gjøres gjeldende innen rimelig tid etter at kjøperen fikk vite om leveringen.
Erstatning
Kjøperen kan kreve erstatning for lidt tap som følge av forsinkelsen. Dette gjelder imidlertid ikke dersom selgeren godtgjør at forsinkelsen skyldes hindring utenfor selgers kontroll som ikke med rimelighet kunne blitt tatt i betraktning på avtaletiden, unngått, eller overvunnet følgene av.
10. Mangel ved varen - kjøperens rettigheter og reklamasjonsfrist
Hvis det foreligger en mangel ved varen må kjøper innen rimelig tid etter at den ble oppdaget eller burde ha blitt oppdaget, gi selger melding om at han eller hun vil påberope seg mangelen. Kjøper har alltid reklamert tidsnok dersom det skjer innen 2 mnd. fra mangelen ble oppdaget eller burde blitt oppdaget. Reklamasjon kan skje senest to år etter at kjøper overtok varen. Dersom varen eller deler av den er ment å vare vesentlig lenger enn to år, er reklamasjonsfristen fem år.
Dersom varen har en mangel og dette ikke skyldes kjøperen eller forhold på kjøperens side, kan kjøperen i henhold til reglene i forbrukerkjøpsloven kapittel 6 etter omstendighetene holde kjøpesummen tilbake, velge mellom retting og omlevering, kreve prisavslag, kreve avtalen hevet og/eller kreve erstatning fra selgeren.
Reklamasjon til selgeren bør skje skriftlig.
Retting eller omlevering
Kjøperen kan velge mellom å kreve mangelen rettet eller levering av tilsvarende ting. Selger kan likevel motsette seg kjøperens krav dersom gjennomføringen av kravet er umulig eller volder selgeren urimelige kostnader. Retting eller omlevering skal foretas innen rimelig tid. Selger har i utgangspunktet ikke rett til å foreta mer enn to avhjelpsforsøk for samme mangel.
Prisavslag
Kjøper kan kreve et passende prisavslag dersom varen ikke blir rettet eller omlevert. Dette innebærer at forholdet mellom nedsatt og avtalt pris svarer til forholdet mellom tingens verdi i mangelfull og kontraktsmessig stand. Dersom særlige grunner taler for det, kan prisavslaget i stedet settes lik mangelens betydning for kjøperen.
Heving
Dersom varen ikke er rettet eller omlevert, kan kjøperen også heve kjøpet når mangelen ikke er uvesentlig.
11. Selgerens rettigheter ved kjøperens mislighold
Dersom kjøperen ikke betaler eller oppfyller de øvrige pliktene etter avtalen eller loven, og dette ikke skyldes selgeren eller forhold på selgerens side, kan selgeren i henhold til reglene i forbrukerkjøpsloven kapittel 9 etter omstendighetene holde varen tilbake, kreve oppfyllelse av avtalen, kreve avtalen hevet samt kreve erstatning fra kjøperen. Selgeren vil også etter omstendighetene kunne kreve renter ved forsinket betaling, inkassogebyr og et rimelig gebyr ved uavhentede varer.
Oppfyllelse
Selger kan fastholde kjøpet og kreve at kjøperen betaler kjøpesummen. Er varen ikke levert, taper selgeren sin rett dersom han venter urimelig lenge med å fremme kravet.
Heving
Selger kan heve avtalen dersom det foreligger vesentlig betalingsmislighold eller annet vesentlig mislighold fra kjøperens side. Selger kan likevel ikke heve dersom hele kjøpesummen er betalt. Fastsetter selger en rimelig tilleggsfrist for oppfyllelse og kjøperen ikke betaler innen denne fristen, kan selger heve kjøpet.
Renter ved forsinket betaling/inkassogebyr
Dersom kjøperen ikke betaler kjøpesummen i henhold til avtalen, kan selger kreve renter av kjøpesummen etter forsinkelsesrenteloven. Ved manglende betaling kan kravet, etter forutgående varsel, bli sendt til inkasso. Kjøper kan da bli holdt ansvarlig for gebyr etter inkassoloven.
Gebyr ved uavhentede ikke-forskuddsbetalte varer
Dersom kjøperen unnlater å hente ubetalte varer, kan selger belaste kjøper med et gebyr. Gebyret skal maksimalt dekke selgerens faktiske utlegg for å levere varen til kjøperen. Et slikt gebyr kan ikke belastes kjøpere under 18 år.
12. Garanti
Garanti som gis av selgeren eller produsenten, gir kjøperen rettigheter i tillegg til de kjøperen allerede har etter ufravikelig lovgivning. En garanti innebærer dermed ingen begrensninger i kjøperens rett til reklamasjon og krav ved forsinkelse eller mangler etter punkt 9 og 10.
13. Personopplysninger
Behandlingsansvarlig for innsamlede personopplysninger er selger. Med mindre kjøperen samtykker til noe annet, kan selgeren, i tråd med personopplysningsloven, kun innhente og lagre de personopplysninger som er nødvendig for at selgeren skal kunne gjennomføre forpliktelsene etter avtalen. Kjøperens personopplysninger vil kun bli utlevert til andre hvis det er nødvendig for at selger skal få gjennomført avtalen med kjøperen, eller i lovbestemte tilfelle.
14. Konfliktløsning
Klager rettes til selger innen rimelig tid, jf. punkt 9 og 10. Partene skal forsøke å løse eventuelle tvister i minnelighet. Dersom dette ikke lykkes, kan kjøperen ta kontakt med Forbrukertilsynet for mekling. Forbrukertilsynet er tilgjengelig på telefon 23 400 600 eller www.forbrukertilsynet.no.
Europa-Kommisjonens klageportal kan også brukes hvis du ønsker å inngi en klage. Det er særlig relevant, hvis du er forbruker bosatt i et annet EU-land. Klagen inngis her: http://ec.europa.eu/odr.
Introduction
This purchase is governed by the standard terms and conditions for consumer purchases of goods over the Internet set out below. Consumer purchases over the Internet are primarily regulated by the Contracts Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act, and the E-Commerce Act, which provide consumers with inalienable rights. These laws are available at www.lovdata.no. The terms of this agreement should not be understood as a limitation of statutory rights, but rather set out the parties' principal rights and obligations for the transaction.
These terms and conditions have been prepared and recommended by the Consumer Authority. For a better understanding of these terms and conditions, see the Consumer Authority's guide here.
1. The Agreement
The agreement consists of these terms and conditions, information provided in the ordering system, and any separately agreed terms. In the event of any conflict between the information, what has been separately agreed between the parties takes precedence, provided it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant statutory provisions governing the purchase of goods between traders and consumers.
2. The Parties
The seller is Vantara, Framstadvegen 14, Raufoss, marius@thogers.com, phone: 90667332, company number: 834919192, and is referred to hereinafter as the seller.
The buyer is the consumer placing the order, and is referred to hereinafter as the buyer.
3. Price
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller has not informed the buyer about before the purchase.
4. Conclusion of Agreement
The agreement is binding on both parties when the buyer has sent their order to the seller.
However, the agreement is not binding if there has been a typographical or clerical error in the seller's offer in the ordering system or in the buyer's order, and the other party knew or should have known that such an error existed.
5. Payment
The seller may demand payment for the goods from the time they are sent from the seller to the buyer.
If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card at the time of order. The card will be charged on the same day the goods are sent.
For payment by invoice, the invoice will be issued to the buyer upon dispatch of the goods. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.
Buyers under 18 years of age cannot pay by subsequent invoice.
6. Delivery
Delivery has occurred when the buyer, or their representative, has taken possession of the goods.
If the delivery time is not stated in the ordering system, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.
7. Risk of Goods
The risk of the goods passes to the buyer when they, or the buyer's representative, have received the goods in accordance with section 6.
8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of goods in accordance with the Right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from when the deadline begins to run. All calendar days are included in the deadline. If the deadline falls on a Saturday, public holiday, or holiday, the deadline is extended to the next business day.
The withdrawal deadline is met if notice is sent before the deadline expires. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notice should therefore be made in writing (withdrawal form, email, or letter).
The withdrawal deadline begins to run:
- For the purchase of individual goods, the withdrawal deadline runs from the day after the goods are received.
- If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
- If the purchase consists of multiple deliveries, the withdrawal deadline runs from the day after the last delivery is received.
The withdrawal deadline is extended to 12 months after the expiration of the original deadline if the seller does not inform the buyer before the conclusion of the agreement that there is a right of withdrawal and a standard withdrawal form. The same applies if there is a lack of information about the terms, deadlines, and procedure for exercising the right of withdrawal. If the trader provides the information within these 12 months, the withdrawal deadline nevertheless expires 14 days after the day the buyer received the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from when notice of the use of the right of withdrawal is given. The buyer bears the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform the buyer that the buyer must bear the return costs. The seller cannot charge a fee for the buyer's use of the right of withdrawal.
The buyer may test or examine the goods in a reasonable manner to determine the nature, characteristics, and function of the goods without losing the right of withdrawal. If testing or examination of the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods.
The seller is obligated to refund the purchase price to the buyer without undue delay and no later than 14 days from when the seller received notice of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until they have received the goods from the buyer or until the buyer has provided documentation that the goods have been returned.
9. Delay and Non-Delivery – Buyer's Rights and Deadline for Filing Claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, as circumstances warrant, withhold the purchase price, demand performance, cancel the agreement, and/or demand compensation from the seller.
When claiming remedies for breach, the notice should, for evidentiary reasons, be in writing (for example, email).
Performance
The buyer may insist on the purchase and demand performance from the seller. However, the buyer cannot demand performance if there is an obstacle that the seller cannot overcome, or if performance would cause such great inconvenience or cost to the seller that it is in substantial disproportion to the buyer's interest in the seller performing. If the difficulties cease within a reasonable time, the buyer may nevertheless demand performance.
The buyer loses their right to demand performance if they wait an unreasonably long time to make the claim.
Cancellation
If the seller does not deliver the goods at the delivery time, the buyer shall call upon the seller to deliver within a reasonable additional deadline for performance. If the seller does not deliver the goods within the additional deadline, the buyer may cancel the purchase.
However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was essential to the conclusion of the agreement, or if the buyer has notified the seller that the delivery time is essential.
If the goods are delivered after the additional deadline set by the consumer or after the delivery time that was essential to the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer learned of the delivery.
Compensation
The buyer may claim compensation for loss suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
10. Defects in Goods – Buyer's Rights and Complaint Deadline
If there is a defect in the goods, the buyer must, within a reasonable time after the defect was discovered or should have been discovered, notify the seller that they will claim the defect. The buyer has always complained in time if it occurs within 2 months from when the defect was discovered or should have been discovered. A complaint may be made no later than two years after the buyer took possession of the goods. If the goods or parts of them are intended to last substantially longer than two years, the complaint deadline is five years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 6 of the Consumer Purchase Act, as circumstances warrant, withhold the purchase price, choose between repair and replacement, demand a price reduction, demand the agreement cancelled, and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Repair or Replacement
The buyer may choose between demanding the defect be repaired or delivery of equivalent goods. However, the seller may object to the buyer's claim if carrying out the claim is impossible or would cause the seller unreasonable costs. Repair or replacement shall be carried out within a reasonable time. The seller generally has no right to make more than two repair attempts for the same defect.
Price Reduction
The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and agreed price corresponds to the ratio between the value of the goods in defective and contractual condition. If special reasons warrant it, the price reduction may instead be set equal to the significance of the defect to the buyer.
Cancellation
If the goods are not repaired or replaced, the buyer may also cancel the purchase when the defect is not insignificant.
11. Seller's Rights in Case of Buyer's Breach
If the buyer does not pay or fulfill other obligations under the agreement or law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in Chapter 9 of the Consumer Purchase Act, as circumstances warrant, withhold the goods, demand performance of the agreement, demand the agreement cancelled, and demand compensation from the buyer. The seller may also, as circumstances warrant, demand interest on late payment, collection fees, and a reasonable fee for uncollected goods.
Performance
The seller may insist on the purchase and demand that the buyer pay the purchase price. If the goods have not been delivered, the seller loses their right if they wait an unreasonably long time to make the claim.
Cancellation
The seller may cancel the agreement if there is material breach of payment or other material breach by the buyer. However, the seller cannot cancel if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for performance and the buyer does not pay within this deadline, the seller may cancel the purchase.
Interest on Late Payment/Collection Fees
If the buyer does not pay the purchase price in accordance with the agreement, the seller may demand interest on the purchase price under the Late Payment Interest Act. In case of non-payment, the claim may, after prior notice, be sent to collection. The buyer may then be held liable for fees under the Collection Act.
Fee for Uncollected Non-Prepaid Goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover at most the seller's actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
12. Warranty
Warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not limit the buyer's right to complain and make claims for delay or defects under sections 9 and 10.
13. Personal Information
The seller is the controller of collected personal information. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, only collect and store personal information necessary for the seller to fulfill its obligations under the agreement. The buyer's personal information will only be disclosed to others if it is necessary for the seller to perform the agreement with the buyer, or in cases required by law.
14. Dispute Resolution
Complaints should be directed to the seller within a reasonable time, see sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Consumer Authority for mediation. The Consumer Authority is available at telephone 23 400 600 or www.forbrukertilsynet.no.
The European Commission's complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is filed here: http://ec.europa.eu/odr.
Introduction
This purchase is governed by the standard terms and conditions for consumer purchases of goods over the Internet set out below. Consumer purchases over the Internet are primarily regulated by the Contracts Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act, and the E-Commerce Act, which provide consumers with inalienable rights. These laws are available at www.lovdata.no. The terms of this agreement should not be understood as a limitation of statutory rights, but rather set out the parties' principal rights and obligations for the transaction.
These terms and conditions have been prepared and recommended by the Consumer Authority. For a better understanding of these terms and conditions, see the Consumer Authority's guide here.
1. The Agreement
The agreement consists of these terms and conditions, information provided in the ordering system, and any separately agreed terms. In the event of any conflict between the information, what has been separately agreed between the parties takes precedence, provided it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant statutory provisions governing the purchase of goods between traders and consumers.
2. The Parties
The seller is Vantara, Framstadvegen 14, Raufoss, marius@thogers.com, phone: 90667332, company number: 834919192, and is referred to hereinafter as the seller.
The buyer is the consumer placing the order, and is referred to hereinafter as the buyer.
3. Price
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller has not informed the buyer about before the purchase.
4. Conclusion of Agreement
The agreement is binding on both parties when the buyer has sent their order to the seller.
However, the agreement is not binding if there has been a typographical or clerical error in the seller's offer in the ordering system or in the buyer's order, and the other party knew or should have known that such an error existed.
5. Payment
The seller may demand payment for the goods from the time they are sent from the seller to the buyer.
If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card at the time of order. The card will be charged on the same day the goods are sent.
For payment by invoice, the invoice will be issued to the buyer upon dispatch of the goods. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.
Buyers under 18 years of age cannot pay by subsequent invoice.
6. Delivery
Delivery has occurred when the buyer, or their representative, has taken possession of the goods.
If the delivery time is not stated in the ordering system, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.
7. Risk of Goods
The risk of the goods passes to the buyer when they, or the buyer's representative, have received the goods in accordance with section 6.
8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of goods in accordance with the Right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from when the deadline begins to run. All calendar days are included in the deadline. If the deadline falls on a Saturday, public holiday, or holiday, the deadline is extended to the next business day.
The withdrawal deadline is met if notice is sent before the deadline expires. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notice should therefore be made in writing (withdrawal form, email, or letter).
The withdrawal deadline begins to run:
- For the purchase of individual goods, the withdrawal deadline runs from the day after the goods are received.
- If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
- If the purchase consists of multiple deliveries, the withdrawal deadline runs from the day after the last delivery is received.
The withdrawal deadline is extended to 12 months after the expiration of the original deadline if the seller does not inform the buyer before the conclusion of the agreement that there is a right of withdrawal and a standard withdrawal form. The same applies if there is a lack of information about the terms, deadlines, and procedure for exercising the right of withdrawal. If the trader provides the information within these 12 months, the withdrawal deadline nevertheless expires 14 days after the day the buyer received the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from when notice of the use of the right of withdrawal is given. The buyer bears the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform the buyer that the buyer must bear the return costs. The seller cannot charge a fee for the buyer's use of the right of withdrawal.
The buyer may test or examine the goods in a reasonable manner to determine the nature, characteristics, and function of the goods without losing the right of withdrawal. If testing or examination of the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods.
The seller is obligated to refund the purchase price to the buyer without undue delay and no later than 14 days from when the seller received notice of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until they have received the goods from the buyer or until the buyer has provided documentation that the goods have been returned.
9. Delay and Non-Delivery – Buyer's Rights and Deadline for Filing Claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, as circumstances warrant, withhold the purchase price, demand performance, cancel the agreement, and/or demand compensation from the seller.
When claiming remedies for breach, the notice should, for evidentiary reasons, be in writing (for example, email).
Performance
The buyer may insist on the purchase and demand performance from the seller. However, the buyer cannot demand performance if there is an obstacle that the seller cannot overcome, or if performance would cause such great inconvenience or cost to the seller that it is in substantial disproportion to the buyer's interest in the seller performing. If the difficulties cease within a reasonable time, the buyer may nevertheless demand performance.
The buyer loses their right to demand performance if they wait an unreasonably long time to make the claim.
Cancellation
If the seller does not deliver the goods at the delivery time, the buyer shall call upon the seller to deliver within a reasonable additional deadline for performance. If the seller does not deliver the goods within the additional deadline, the buyer may cancel the purchase.
However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was essential to the conclusion of the agreement, or if the buyer has notified the seller that the delivery time is essential.
If the goods are delivered after the additional deadline set by the consumer or after the delivery time that was essential to the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer learned of the delivery.
Compensation
The buyer may claim compensation for loss suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
10. Defects in Goods – Buyer's Rights and Complaint Deadline
If there is a defect in the goods, the buyer must, within a reasonable time after the defect was discovered or should have been discovered, notify the seller that they will claim the defect. The buyer has always complained in time if it occurs within 2 months from when the defect was discovered or should have been discovered. A complaint may be made no later than two years after the buyer took possession of the goods. If the goods or parts of them are intended to last substantially longer than two years, the complaint deadline is five years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 6 of the Consumer Purchase Act, as circumstances warrant, withhold the purchase price, choose between repair and replacement, demand a price reduction, demand the agreement cancelled, and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Repair or Replacement
The buyer may choose between demanding the defect be repaired or delivery of equivalent goods. However, the seller may object to the buyer's claim if carrying out the claim is impossible or would cause the seller unreasonable costs. Repair or replacement shall be carried out within a reasonable time. The seller generally has no right to make more than two repair attempts for the same defect.
Price Reduction
The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and agreed price corresponds to the ratio between the value of the goods in defective and contractual condition. If special reasons warrant it, the price reduction may instead be set equal to the significance of the defect to the buyer.
Cancellation
If the goods are not repaired or replaced, the buyer may also cancel the purchase when the defect is not insignificant.
11. Seller's Rights in Case of Buyer's Breach
If the buyer does not pay or fulfill other obligations under the agreement or law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in Chapter 9 of the Consumer Purchase Act, as circumstances warrant, withhold the goods, demand performance of the agreement, demand the agreement cancelled, and demand compensation from the buyer. The seller may also, as circumstances warrant, demand interest on late payment, collection fees, and a reasonable fee for uncollected goods.
Performance
The seller may insist on the purchase and demand that the buyer pay the purchase price. If the goods have not been delivered, the seller loses their right if they wait an unreasonably long time to make the claim.
Cancellation
The seller may cancel the agreement if there is material breach of payment or other material breach by the buyer. However, the seller cannot cancel if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for performance and the buyer does not pay within this deadline, the seller may cancel the purchase.
Interest on Late Payment/Collection Fees
If the buyer does not pay the purchase price in accordance with the agreement, the seller may demand interest on the purchase price under the Late Payment Interest Act. In case of non-payment, the claim may, after prior notice, be sent to collection. The buyer may then be held liable for fees under the Collection Act.
Fee for Uncollected Non-Prepaid Goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover at most the seller's actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
12. Warranty
Warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not limit the buyer's right to complain and make claims for delay or defects under sections 9 and 10.
13. Personal Information
The seller is the controller of collected personal information. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, only collect and store personal information necessary for the seller to fulfill its obligations under the agreement. The buyer's personal information will only be disclosed to others if it is necessary for the seller to perform the agreement with the buyer, or in cases required by law.
14. Dispute Resolution
Complaints should be directed to the seller within a reasonable time, see sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Consumer Authority for mediation. The Consumer Authority is available at telephone 23 400 600 or www.forbrukertilsynet.no.
The European Commission's complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is filed here: http://ec.europa.eu/odr.